Managed IT Services Overview
United Technologies offers a comprehensive suite of services within its Managed IT Support framework. Each service is designed to address the full spectrum of a company's technology support requirements, ensuring a structured and efficient IT environment. By adopting a proactive approach, United Technologies minimizes the risks associated with unexpected technical failures. Instead of merely responding to issues as they arise, safeguards are implemented to prevent disruptions or, at the very least, mitigate downtime when unforeseen challenges occur. This strategic methodology enhances operational continuity and fortifies the IT infrastructure against potential vulnerabilities.
Workstation Support
Whether a staff member has a PC, Mac, or tablet, there are times when they will need support for a technical issue. UTCL has a help desk ready to assist with computer setup, updates, software installation and troubleshooting, connectivity, error messages, printing and email issues, repairs, hardware upgrades, battery replacement, and more. Any user can easily send a message to the help desk for support and quickly get back to work. If a problem persists or the computer continues to run slowly, United Technologies can rebuild the workstation or recommend a new one to keep the employee working efficiently.
Server Support
Servers can be on-site, hosted, or in the cloud. United Technologies can configure a new server with Active Directory, company-specific software, group policies, virtualization, permissions for shared files, and more for a new business. An old server can also be migrated to a new server when it becomes obsolete or runs slowly. UTCL can also improve an existing server by adding more memory and managing settings to meet the needs of specific types of businesses. Since the server is the company's command center, United Technologies keeps it current with backups and security, ensuring it can return to working order quickly if a crisis occurs.
Cloud Computing
Access to data in a secure capacity is vital for businesses. Having business software available—whether a representative is in the office, working remotely, or travelling—can lead to more sales and increased efficiency. United Technologies assists companies in setting up computers and servers to use the software, troubleshooting any issues with the software provider, and making recommendations for cloud-based solutions. UTCL also helps business owners by offering our United Cloud solution for businesses looking to begin their journey into the world of cloud computing.
Twenty-Four Seven Monitoring
Do you get warnings or error messages from your computer? Do you close them out to come back to them later or choose to ignore them due to unintelligible error codes? 24/7 monitoring alerts United Technologies of a problem that is happening or will happen on a computer or server on the network. If a problem occurs, many times it can be fixed as it happens, before the staff member even realizes there's an issue. Monitoring saves time and money for businesses.
Networking and WIFI
Cloud software, remote access, downloading or uploading files, email communication, VoIP phones, Google searches, research, and sales all rely on a strong internet connection for every computer, printer, server, and piece of equipment. UTCL securely sets up each company with reliable hardwired and wireless connections. It also works with Internet Service Providers (ISPs), VoIP phone providers, and wiring professionals to ensure the network supports the business now and as it grows in the future.
Security and Compliance
Keeping the network secure is a top priority for United Technologies. Setting up the network with the right hardware and software to prevent hackers from gaining access is the first step. UTCL also provides staff training on how to avoid actions that could compromise security. These precautions along with backups, secure email, and keeping operating systems updated help companies maintain HIPAA and PCI compliance. United Technologies consults with each company to determine the compliance requirements they need to meet and provides the necessary tools to keep their network secure and compliant.
Anti-Virus
Each monthly agreement United Technologies provides includes anti-virus protection. This gives each machine an extra layer of security against potential threats. The software used is highly effective at detecting patterns of debilitating viruses like Ransomware, allowing it to stop them quickly. Using tools like anti-virus protection adds another proactive layer of security to keep the company working efficiently.
Email and Exchange
Businesses can choose to have their email in the cloud through Microsoft 365 or GSuite, or on our Cloud Exchange Server. United Technologies can support either option, ensuring the business can communicate with others easily. UTCL manages email addresses and account permissions for new and former staff members as well. United Technologies can also provide recommendations for the solution that best fits each business’s needs for functionality and cost.
Backup and Recovery
No access to data = Downtime = Loss of revenue.
A crisis can occur at any time, causing a company to lose data, network configurations, software, and operating systems. United Technologies provides off-site backups with every monthly agreement because it is essential for the health of the organization. When a crisis hits, businesses can feel confident that downtime will be minimal.
Virtualization
UTCL has decades of experience configuring servers to fit each business’s needs. Virtualization allows companies to run multiple operations on a single server, balance resources effectively, save money on hardware, and free up valuable space for other equipment.
Backup and Recovery
No access to data = Downtime = Loss of revenue.
A crisis can occur at any time, causing a company to lose data, network configurations, software, and operating systems. United Technologies provides off-site backups with every monthly agreement because it is essential for the health of the organization. When a crisis hits, businesses can feel confident that downtime will be minimal.
Security and Compliance
Keeping the network secure is a top priority for United Technologies. Setting up the network with the right hardware and software to prevent hackers from gaining access is the first step. UTCL also provides staff training on how to avoid actions that could compromise security. These precautions along with backups, secure email, and keeping operating systems updated help companies maintain HIPAA and PCI compliance. United Technologies consults with each company to determine the compliance requirements they need to meet and provides the necessary tools to keep their network secure and compliant.
Email and Exchange
Businesses can choose to have their email in the cloud through Microsoft 365 or GSuite, or on our Cloud Exchange Server. United Technologies can support either option, ensuring the business can communicate with others easily. UTCL manages email addresses and account permissions for new and former staff members as well. United Technologies can also provide recommendations for the solution that best fits each business’s needs for functionality and cost.
Anti-Virus
Each monthly agreement United Technologies provides includes anti-virus protection. This gives each machine an extra layer of security against potential threats. The software used is highly effective at detecting patterns of debilitating viruses like Ransomware, allowing it to stop them quickly. Using tools like anti-virus protection adds another proactive layer of security to keep the company working efficiently.
Twenty-Four Seven Monitoring
Do you get warnings or error messages from your computer? Do you close them out to come back to them later or choose to ignore them due to unintelligible error codes? 24/7 monitoring alerts United Technologies of a problem that is happening or will happen on a computer or server on the network. If a problem occurs, many times it can be fixed as it happens, before the staff member even realizes there's an issue. Monitoring saves time and money for businesses.
Networking and WIFI
Cloud software, remote access, downloading or uploading files, email communication, VoIP phones, Google searches, research, and sales all rely on a strong internet connection for every computer, printer, server, and piece of equipment. UTCL securely sets up each company with reliable hardwired and wireless connections. It also works with Internet Service Providers (ISPs), VoIP phone providers, and wiring professionals to ensure the network supports the business now and as it grows in the future.
Email and Exchange
Businesses can choose to have their email in the cloud through Microsoft 365 or GSuite, or on our Cloud Exchange Server. United Technologies can support either option, ensuring the business can communicate with others easily. UTCL manages email addresses and account permissions for new and former staff members as well. United Technologies can also provide recommendations for the solution that best fits each business’s needs for functionality and cost.
Networking and WIFI
Cloud software, remote access, downloading or uploading files, email communication, VoIP phones, Google searches, research, and sales all rely on a strong internet connection for every computer, printer, server, and piece of equipment. UTCL securely sets up each company with reliable hardwired and wireless connections. It also works with Internet Service Providers (ISPs), VoIP phone providers, and wiring professionals to ensure the network supports the business now and as it grows in the future.
Security and Compliance
Keeping the network secure is a top priority for United Technologies. Setting up the network with the right hardware and software to prevent hackers from gaining access is the first step. UTCL also provides staff training on how to avoid actions that could compromise security. These precautions along with backups, secure email, and keeping operating systems updated help companies maintain HIPAA and PCI compliance. United Technologies consults with each company to determine the compliance requirements they need to meet and provides the necessary tools to keep their network secure and compliant.
Virtualization
UTCL has decades of experience configuring servers to fit each business’s needs. Virtualization allows companies to run multiple operations on a single server, balance resources effectively, save money on hardware, and free up valuable space for other equipment.
Anti-Virus
Each monthly agreement United Technologies provides includes anti-virus protection. This gives each machine an extra layer of security against potential threats. The software used is highly effective at detecting patterns of debilitating viruses like Ransomware, allowing it to stop them quickly. Using tools like anti-virus protection adds another proactive layer of security to keep the company working efficiently.
Networking and WIFI
Cloud software, remote access, downloading or uploading files, email communication, VoIP phones, Google searches, research, and sales all rely on a strong internet connection for every computer, printer, server, and piece of equipment. UTCL securely sets up each company with reliable hardwired and wireless connections. It also works with Internet Service Providers (ISPs), VoIP phone providers, and wiring professionals to ensure the network supports the business now and as it grows in the future.
Networking and WIFI
Cloud software, remote access, downloading or uploading files, email communication, VoIP phones, Google searches, research, and sales all rely on a strong internet connection for every computer, printer, server, and piece of equipment. UTCL securely sets up each company with reliable hardwired and wireless connections. It also works with Internet Service Providers (ISPs), VoIP phone providers, and wiring professionals to ensure the network supports the business now and as it grows in the future.
Twenty-Four Seven Monitoring
Do you get warnings or error messages from your computer? Do you close them out to come back to them later or choose to ignore them due to unintelligible error codes? 24/7 monitoring alerts United Technologies of a problem that is happening or will happen on a computer or server on the network. If a problem occurs, many times it can be fixed as it happens, before the staff member even realizes there's an issue. Monitoring saves time and money for businesses.