Managed IT Services
Proactive IT, Seamless Performance – We've Got You Covered!
📞 Book Your FREE Network Assessment Today! Let’s ensure your network is ready for success.
Agility and responsiveness are essential for businesses to stay competitive in today’s fast-paced economy. Success often depends on leveraging cutting-edge technology to enhance performance, optimize costs, and strengthen security. United Technologies offers Managed Services to meet your business needs.
Small Business Managed IT Support
Small Business Managed IT Support is a critical part of any small shop or company doing business today. Computers, servers, internet, data, and payment systems are an integral part of daily work. For small businesses in particular, efficient and reliable technology can mean the difference between financial success and hardship. At United Technologies, technicians are on the front lines of IT support for small businesses, developing tailored solutions to meet their unique needs. Our team successfully plans, sets up, and maintains a first-rate technology infrastructure with cutting-edge solutions, taking the stress of IT out of owning a small business.
Medium Business Managed IT Support
Medium-sized businesses present a unique challenge when determining the right IT support level. Some companies choose to fully outsource their IT operations, and in these cases, United Technologies serves as their dedicated IT team. Our technicians develop strategic IT solutions that help businesses run efficiently and scale for future growth. For companies with an in-house IT staff, we provide additional expertise, support for large projects, and the ability to scale IT operations as needed. Our team seamlessly integrates with internal staff to enhance capabilities and ensure technology supports business goals.
Corporate Managed IT Support
Large businesses rely on dedicated IT teams to maintain operations, and United Technologies collaborates with in-house IT professionals to provide expert consulting and project management services. Our Managed IT Support technicians assist with large-scale projects, offering additional manpower without the need for new hires. With extensive experience working with large organizations, we bring proven solutions
Bringing Your Vision to Life. Technology has the power to enhance performance and efficiency, offering protection from threats like cyberattacks, viruses, and human errors. It saves both time and money. However, it can also become a major distraction and drain your energy as you navigate IT solutions alone. As your trusted managed IT services provider, United Technologies brings the expertise you need to turn your unique business vision into reality.
When you need IT support around the clock, call United Technologies. We offer practical, cost-efficient outsourcing solutions tailored to your business needs. From remote monitoring and troubleshooting to equipment upgrades and network assessments, we deliver expert support locally, backed by a "Done Right" promise.
United Technologies offers a wide range of IT services and expertise to address your business challenges. Whether it’s procuring equipment, installing and configuring systems, or implementing critical technologies, we collaborate with you to find the solutions that best fit your needs.
Welcome to the last MSP plan you'll ever need.
-
Simple, no-surprise plan
-
Customized and tailored to you
-
Flexible and scalable, co-managed or fully managed
-
Affordable, 100% predictable billing
-
Unlimited services, consulting, and support included
-
Get control of IT—both tactically and strategically
Step 1 - Company Network Assessment
The first step to getting started with Managed IT Support Service is a Network Assessment. This is the initial meeting between United Technologies and the business owner or office manager. United Technologies wants to learn more about the business, see how the current network is set up, and listen to what challenges interrupt business due to technology. In the meeting, the team can make recommendations for managed IT support services and start putting together a proposal to send to the business owner or manager.
Step 2 - Monthy Service Agreement
After the Network Assessment, United Technologies will put together a proposal with services included in the monthly service agreement. Most service agreements are all-inclusive and include all the hours needed to proactively meet the client’s IT support needs. United Technologies believes that by including all support, businesses can more easily budget, and the network will be set up securely and proactively to create fewer issues that interrupt daily work. This agreement is not a contract but instead a monthly agreement. United Technologies wants clients to continue the service because it is meeting their needs, not because they are stuck in a multi-year contract.
Step 3 - Service Level Agreement
The monthly service agreement is guided by a Service Level Agreement (SLA). This agreement lets the client know how United Technologies will administer the service to meet business needs. All issues affect daily business, so each issue has an initial response time depending on its urgency and level of impact. **CRITICAL – Within 1 business hour:** Catastrophic inability to complete job duties. Example: Computer does not turn on or boot up properly. **HIGH – Within 2 business hours:** Loss of a major job duty. Example: Email not working, not connected to the Internet, or inability to print at all. **MEDIUM – Within 4 business hours:** There is a problem to be solved, but the customer is still functional and has other options available. Example: Desktop printer is not working, but the customer has access to departmental printers. **NORMAL – Within 8 business hours:** General request for machine setup, reformat, or other tasks that are not time-sensitive. Example: User needs help but will not be available until a few days later.