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United Technologies
Telecom Solutions
Connecting You Seamlessly – Yesterday, Today, and Tomorrow
UTCL Telecom Services
UTCL
UTCL

The telephone is still the business owners best friend, despite the rise in channels such as WhatsApp, message apps, social media, the phone call is still king.

Our telecom solutions are best in class and designed for the workplace. We offer two premium office solutions for your needs, and full support with our expertize in the legacy PBX enviroment.

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  • On-Premise / VoIP Phone Systems

    • Avaya Ip Office​

    • MyVoice Business (Mitel)

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  • Moden Cloud Phone Systems

    • NEC​

    • Ring Central

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  • Legacy Phone Systems​

    • Panasonic​

    • Nortel

    • Shoretel


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UTCL
UTCL Avaya Phones
Telecommunications is a critical component of modern business operations, enabling seamless communication, collaboration, and efficiency. Whether your company is a small startup or a large enterprise, having a reliable telecom infrastructure can significantly impact productivity, customer engagement, and overall business success.

A strong telecom system supports call centers, chatbots, and automated systems to handle customer inquiries efficiently, Clear and reliable communication improves customer satisfaction and trust.

Investing in a robust telecommunications system is essential for businesses looking to improve efficiency, enhance customer interactions, and maintain a competitive edge in today’s digital landscape. Whether through high-speed internet, VoIP solutions, or cloud-based communication tools, a well-structured telecom strategy can drive success and growth.

 

Choosing the Right Business Telephone System with United Technologies

 

Selecting a business telephone system is a crucial decision that requires thorough research and planning. United Technologies recommends evaluating several key factors to ensure you invest in the right solution for your company's present and future needs.

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Key Considerations for Choosing a Business Phone System

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  1. Upfront & Long-Term Costs

    • Compare initial investment costs with long-term expenses, including maintenance, upgrades, and subscription fees.

  2. Features & Functionality

    • Determine if advanced features like call routing, voicemail-to-email, video conferencing, or AI-powered assistants align with your business needs.

    • Assess whether the added functionality justifies the cost.

  3. System Management & Administration

    • Decide who will manage the phone system:

      • In-house IT staff

      • Offsite management by United Technologies

      • On-demand support, requiring a technician visit for changes

  4. Integration with Existing Software & Devices

    • Check compatibility with third-party applications like CRM software, security systems, and your computer network.

    • Ensure seamless communication across business operations.

  5. Scalability & Future-Proofing

    • Assess whether the system can grow with your business or if it will become obsolete in a few years.

    • Opt for a solution that adapts to company expansion and evolving technology.

  6. Call Quality & Reliability

    • Evaluate call clarity, uptime, and connection stability.

    • Ensure the system meets your company’s reliability expectations.

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By carefully analyzing these factors, United Technologies can help you find the most efficient, cost-effective, and scalable phone system to support your business’s communication needs.

Additional Information Request

Legacy PBX System Support Request

Telecom Phones

Legacy Phone System Service & Repair

At United Technologies we specialize in servicing and repairing legacy phone systems to ensure your business stays connected. Whether you're experiencing technical issues, need routine maintenance, or require parts for your aging system, our expert technicians are here to help.

Our Services Include:

✔ Troubleshooting & Repairs – Diagnosing and fixing issues to restore functionality.
✔ Maintenance & Upgrades – Keeping your system optimized for performance.
✔ Replacement Parts & Components – Sourcing and installing compatible hardware.
✔ System Relocation & Expansion – Assisting with office moves and system scaling.
✔ Integration with Modern Technology – Extending the life of your system with VoIP compatibility.

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We understand the importance of reliable communication for your business, and we’re committed to providing fast, efficient, and cost-effective solutions to keep your legacy PBX or phone system running smoothly. United Technologies also has new old stock on many of the PBX systems still in use today. 

Phone System Support

On-Premise / VoIP Phone Systems (Hybrid)

A hybrid phone system is a digital communication solution that integrates both digital and IP capabilities, making it a versatile option for businesses of all sizes. These systems have gained popularity due to their flexibility, allowing companies to connect various types of phone lines and devices.

Key Features of Hybrid Phone Systems

  1. Versatile Connectivity

    • Supports SIP trunks, PRI circuits, and analog trunks for dial tone.

    • Compatible with IP phones and digital phones, providing flexibility in deployment.

    • Ideal for businesses with remote locations, enabling seamless communication between offices.

  2. Future-Proofing Your Phone System

    • Businesses can use analog trunks with digital phones or integrate IP phones for remote employees.

    • Offers the ability to transition to SIP trunks over time, reducing communication costs.

    • Ensures scalability, allowing companies to expand their phone system as needed.

  3. Advanced Features

    • Email Integration: Voicemails can be sent to an email server as wav files, making it easier to manage messages.

    • Fax/Email Integration: Streamlines document sharing for improved efficiency.

    • Desktop Clients & Remote Programming: Enables network-based management and remote configuration.

  4. Call Quality Considerations

    • Analog phone lines and digital PRI circuits provide high-quality, reliable calls.

    • SIP trunks, while cost-effective, require a strong internet connection and proper monitoring software to ensure consistent call quality.

Hosted Cloud-Based Phone Systems

A hosted or cloud-based phone system is a modern communication solution that eliminates the need for on-site hardware, aside from essential network equipment like data switches and routers. Instead of residing on your premises, the phone system is hosted in an external data center, with calls and information transmitted via a high-speed internet connection.

Key Benefits of Cloud-Based Phone Systems

  1. Minimal On-Site Equipment

    • No need for traditional PBX hardware—only network infrastructure like routers and switches is required.

    • Reduces maintenance costs and physical space requirements.

  2. Remote & Web-Based Management

    • The system can be managed by your in-house staff or the service provider.

    • Utilizes a Graphical User Interface (GUI) for easy configuration, accessible through a web-based management portal.

  3. Subscription-Based Model

    • Operates on a monthly fee structure—you never own the system outright.

    • Costs continue for as long as you use the service, but upgrades and maintenance are included.

  4. Provider-Managed Maintenance & Upgrades

    • The hosted provider handles system updates, troubleshooting, and equipment failures, ensuring seamless operation.

  5. Flexible Phone Options

    • Businesses can choose to purchase phones outright or lease them as part of their subscription.

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